Thanks for getting back to me Joe! I've asked my tech folks to look into this and to display a message just like the test site you directed me to.
What's most interesting about this is that I used to use a canned package called Miva Merchant for my old website. Last holiday season when orders were really pumping I don't remember getting all the emails and phone calls I got this year about MACs or cookies. I mean, there were a few people for sure who couldn't operate on that shopping cart but I just seemed to get a much larger number of folks this year using Foxweb.
Sent by Joe Cosby on 12/30/2003 10:21:04 AM:
As you suspect this isn't really Foxweb-specific, I have run into some of the same issues you are talking about though so I might be able to help.
As far as your Mac problems, the only way to avoid this is to be sure the site is thoroughly tested using all of the available browsers on the Mac. The only way to do this really is to invest in a Mac which you can set aside as a QA machine, so if you're the owner of the site it's a question of the cost versus benefit for you.
It wouldn't be a question of Mac users in general, but Mac users with specific browsers and versions of browsers on the Mac. For example I've had problems come up frequently with Mac users using Netscape 4.x . It can get very complicated; at one point we were getting frequent cookie problems with not only specific versions of IE (on Windows machines) but with specific downloads of specific versions. MS changed the default cookie security settings at various points in time and some defaults would work and others wouldn't. The defaults were slightly different for people who were downloading it for the first time versus people who were upgrading from an older version.
As far as somebody who has cookies disabled, there is basically nothing you can do for that. I have never seen a production shopping cart that doesn't require cookies. The reasons why get a little involved, but to make a long story short it is absolutely necessary for secure shopping.
One thing I would suggest strongly though: if I try to check out on your page with cookies turned off, I am taken to a page that just says "shopping cart empty". This is very confusing for a potential customer who has cookies turned off and doesn't realize it's a problem.
Checking whether the cookie has been set, and if not displaying some kind of an error message, is a better idea. Here
is a test page, if you know how to turn off cookies, turn them off and try to check out, you will see what I mean.
Sent by Art E on 12/30/2003 06:12:18 AM:
I'm not sure this is the place where I should ask these questions but here goes! I'm a pseudo-technical person operating a website which uses Foxweb in an e-commerce site. The shopping cart that the tech folks use seems to not work for persons using MAC machines or if someone has cookies disabled. Are these issues related to the use of Foxweb or a particular version of Foxweb or are they related to other pieces of software that the tech/server programmers are using in our environment? For example, I don't know if the shopping cart is something that comes with Foxweb. If you need more info to answer this question, please let me know. The website is www.thewinebuyer.com.